Cascadia Surgical — Service & Delivery Performance
Cascadia Surgical and its customers are fictional and every number on this page is simulated; service measured on the ship date. It is a purpose-built synthetic order book with planted definition traps to find.
What to look for
- One frozen dataset with nine defensible OTIF numbers, more than 20 points apart end to end
- A product line that looks almost fixed the moment you score it against today’s promised date
- A product line shipping 98% of its units and barely four-fifths of its orders complete
- A perfect-order rate that is higher than its four components multiplied together — and why that is correct
- A portfolio service level improving while every customer segment inside it gets worse
- Small accounts whose rates wander several points on luck alone
OTIF 88.1% · 12 mo · 22.7k order lines
- One customer: OTIF against its order lines
- Pooled OTIF, 88.1%
- 99.8 % control limits
Every customer account’s OTIF on the house convention — order-line grain, against the original commit date — plotted against the number of order lines it was computed over, with the pooled 88.1% across 22,660 lines as the solid line and the 99.8 % control limits narrowing around it. Of the 24 customer accounts, 14 of them sit outside those limits; distance from the line is only evidence where the limits say it is, which is why a small account’s shortfall is not a finding.
facts.json · 24 customers · 14 outside the 99.8 % limits · line grain, vs original commit
Snapshot frozen 2026-07